All coral and other livestock are strictly non-returnable and cash refunds are not granted. In the event a coral has died in shipment please see our DOA policy below.
While we do our best to ensure that every coral makes it to you alive and healthy, sometimes a coral does not make it. Please provide photographs of any coral dead on arrival and we will issue you a credit for the cost of the coral. Include clear photos of the coral on a white background sealed in the bag or coral container with original water, and a photo of any damage to the shipping box (if applicable). Please also provide us with any information you find would be helpful (water temp, leaky bags, etc). This helps us troubleshoot what went wrong and helps us to further improve our shipping methods in the future. You must make contact with us within 2 hours of delivery, we ship priority overnight and we do not assume liability for coral left in the box all day.
Only credit for the dead coal is available, we will not ship a replacement as no two coral frags are identical. We usually have similar corals which you can use your credit to purchase. Shipping fees are non-refundable unless damage was caused by the shipping company.
Even though our DOA policy only provides a 2 hour window for the coral in question to die, we stand behind our corals! If a coral has arrived sick or unhealthy, immediately take pictures and contact us. If the coral recovers, great! If it does not, we will work with you to make it right.
What information do we collect?
When you place an order, respond to a communication or survey, or use other site features we collect information regarding site use and user feedback.
When you place an order we ask for your name, e-mail address, mailing address, phone number, and credit card information. However, if you are just visiting, you do so anonymously.
How do we use your information?
We may use the information we collect from you in the following ways:
To allow us to better serve you when responding to customer queries.
To process your transactions as quickly as possible.
To help us gather data on customer experience so that we might better design our site and product offerings.
To personalize your site experience in order for us to offer your content that most fits with your interests.
If you have opted-in to receiving our newsletter, we may send you e-mails detailing information we think you would like to read. Unless you specifically opt-in to receive these emails we will not send them to you. You may at any time opt-out from receiving these emails as detailed below.
How do we protect your information?
All data we collect is protected with the same security we protect our own data. Data is stored on a secured network. We limit access to this information to all but a few individuals who have clearance to access it. When you place an order all transactions are handled by an encrypted data stream through respected credit company which is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.
Do we disclose the information we collect to outside parties?
Never. We will not ever trade, sell, or in any way transfer your information to outside parties. The term "outside parties" does not include Ridgeline Aquatics. It also does not include website hosting partners and other parties who assist us in operating our website and business. In these cares your information is only disclosed if the servicing company agrees to keep your information confidential. We may also release information about you when necessary to comply with the law, enforce our site policies, or protect our rights and the rights of others'.
How can you opt-out of e-mail's
Simply respond to the email with the subject line "Unsubscribe". If you would like to provide us with additional information as to why you no longer wish to hear from us we would love to read your thoughts but that is not necessary.
Terms of Service
Use of the Website—By accessing the website, you warrant and represent to Ridgeline Aquatics that you are at least 18 years of age or are accessing this site with the consent of a parent or guardian.
Trademarks—The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of Ridgeline Aquatics. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.
External links—External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
Warranties—The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.
Disclaimer of liability—The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
Conflict of terms—If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
Severability—Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
Applicable laws —Use of this website shall in all respects be governed by the laws of the state of Virginia, U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the Virginia courts located in Roanoke county, Virginia, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.